Staff Manual
THE GROVE TAVERN
STAFF MANUAL
Last updated: January 2026
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1. WELCOME & COMPANY VALUES
Welcome to The Grove Tavern.
Our aim is to operate as a friendly, community focused pub while maintaining high professional, legal and safety standards. Every member of staff plays a vital role in protecting the licence, reputation and success of the business.
This manual outlines the standards expected of all staff. Failure to follow these standards may result in disciplinary action.
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2. MANAGEMENT STRUCTURE
• Clive Mace – CEO
• Sajeda Alibay – Designated Premises Supervisor (DPS)
• Marco Lo Nigro – Manager
• Lewis Small – Assistant Manager
Management decisions are final.
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3. INDUCTION & TRAINING
All staff must complete induction training before working unsupervised.
Training may include:
• online training modules
• face to face instruction
• on the job training
Online training must be completed within 5 days of being issued.
Personal Licence Training
Where the company funds a personal licence course:
• the cost will be deducted from final pay if employment ends within 12 months
• resit exams must be paid for by the staff member
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4. DRESS CODE, IDENTIFICATION & PERSONAL PRESENTATION
Uniform
• Full time staff receive 2 shirts
• Part time staff receive 1 shirt
• Additional items may be purchased by arrangement with management
Identification
• All staff must be clearly identifiable at all times
• A Grove Tavern ID lanyard must be worn while on duty
• Lanyards must be visible and not tucked into clothing
• If a lanyard is lost or forgotten, a temporary or trainee lanyard must be worn
• Failure to wear an ID lanyard may result in removal from shift until corrected
This is required for customer reassurance, staff identification and CCTV review.
Appearance
• Closed toe shoes must be worn at all times
• Smart black or blue trousers or jeans
• Shorts or skirts may be worn during hot weather
• Hair must be clean and tidy
• Good personal hygiene is required at all times
Staff who do not meet presentation standards may be sent home unpaid for the remainder of the shift.
The company reserves the right to amend the dress code when required.
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5. PAY, PAYROLL & CLOCKING IN
• Pay is agreed before employment starts
• Pay is processed on a four weekly payroll
• Staff are paid 13 times per year
• Pay is paid directly into your bank account
Payslips & Payroll Access
• Staff will receive an email invitation to set up a Sage Payroll login
• Payslips must be accessed and downloaded via Sage
• Staff must complete Sage setup immediately
• Staff must check spam or junk folders if the email is not received
• Failure to set up Sage access does not delay payroll or justify pay queries
Clocking In & Out
• The Grove Tavern uses the When I Work app for rotas and clocking
• Staff must clock in at the start of the shift and clock out at the end of the shift
• Clocking must reflect hours actually worked
• Failure to clock correctly may result in delayed or unpaid hours
• Errors must be reported before payroll is processed
Staff work one week in hand at the start of employment.
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6. ROTA, ATTENDANCE & TIME OFF
• Rotas run Monday to Sunday
• Rotas are issued at least one week in advance
• Hospitality requires flexibility including evenings and weekends
Time Off
• Holiday requests must be submitted via the staff holiday form
(See button at end of the manuel)
• Minimum 4 weeks notice required for extended leave
• Bank holidays, Christmas and New Year are restricted periods
Emergency leave is at management discretion.
Absence & Lateness
• Sickness must be reported to a manager as early as possible
• Repeated lateness, no shows or unauthorised absence may result in disciplinary action
Notice Period
• A minimum of 2 weeks written notice is required when leaving employment
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7. STAFF CONDUCT & BEHAVIOUR
Alcohol & Drugs
• Staff must not consume alcohol while on duty
• Staff must not work under the influence of alcohol or drugs
• Breaches will result in disciplinary action
Mobile Phones
• Mobile phones must not be used behind the bar for personal use unless authorised
• Phones may only be used during breaks
Money Lending
• Borrowing or lending money between staff or customers is not permitted
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8. STAFF DRINKS & DISCOUNT POLICY
Staff Drinks
• Staff may accept drinks bought for them by customers
• Staff drinks are not guaranteed and are issued only at management discretion
• Approved staff drinks may only be taken:
• after a shift has ended (Weekends)
• with permission from the duty manager
• within agreed limits
Staff drinks are a privilege, not a right. Any abuse of this policy will result in removal of the privilege.
Staff Discount Card
• Issued at management discretion
• Valid only when off duty or personal use only on duty
• Must not be shared
• May be withdrawn at any time
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9. CUSTOMER CARE & SALES STANDARDS
Customers are the lifeblood of the business.
Service Expectations
• Acknowledge customers within 10 seconds
• Be polite, friendly and efficient
• Maintain eye contact and a positive attitude
Preparation Before Shift
• Correct uniform and hygiene
• Bar, fridges and cellar stocked
• Coffee machine clean and ready
• Toilets checked and stocked
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10. LICENSING & LEGAL COMPLIANCE
The Grove Tavern operates under a premises licence.
Licensing Objectives
1. Prevention of crime and disorder
2. Public safety
3. Prevention of public nuisance
4. Protection of children from harm
Challenge 25
• Ask for ID from anyone who looks under 25
• Selling alcohol to under 18s is a criminal offence
• Staff are personally liable
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11. STOCK, WASTAGE & CASH HANDLING
Wastage (Ullage)
• All wastage must be logged daily
• Includes mispours, exchanges and tray waste
• Failure to log wastage is monitored
Stock Rotation
• Oldest stock must be used first
• Dates must be checked regularly
• Issues must be reported immediately
Forged Notes
• Check notes using the scanner
• Retain forged notes and inform management
• £50 notes are not accepted (Unless athourised by a Manger)
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12. HEALTH, SAFETY & SECURITY
Fire Safety
• Familiarise yourself with fire exits and extinguishers
• Raise the alarm immediately if a fire is discovered
• Evacuate and report to the assembly point
Emergency Services: Dial 999
Address: 27 Southbourne Grove, Bournemouth, BH6 3QS
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13. CCTV & DATA PROTECTION
• CCTV operates in public and non public areas
• Used for safety, security and training
• Footage is stored securely and retained for approximately 31 days
Staff may request footage via a Subject Access Request.
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14. CLEANING & HYGIENE
• Morning cleaning must be completed daily
• Toilets checked every 30 minutes
• Bar, cellar and glass areas kept clean and hazard free
Any issues must be reported immediately.
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15. PUBWATCH & SECURITY
• The Grove Tavern is a member of Pubwatch
• Report concerns to supervisors immediately
• Never physically handle customers
Police (non emergency): 01202 222222
Emergency: 999
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